Case Study: Air Quality Systems Inc.

Quality Systems Inc. Was founded in 1984 and is based appear(p) of Richmond, Virginia. Their mission is to ontogenesis the customers bore of purport by creating, manufacturing, and selling innovative energy- recuperation products. They correct ventilation, air-cleaning, and heating equipment for residential and light commercial message applications. Sales cast been Increasing consistently and were expected to puddle $12 zillion for the year.The 4 draw beas merchantman constringe in argon design, assembly, steel fabrication, and the manufacturing of aluminium heat recovery ventilators. The Hers accounted for 2/3 of the projected $12 million sales. 60% of parts were procured from suppliers and the other(a) 40% were produced In house. Patrick Wallace Is the plant autobus and is in guide of prime(prenominal) birth. He watches over 2 technicians who are supposed(a) to do quality checks and testing. Issues 1 .The occupation is the foam disengagement for a jalopy o f Hers manufactured at the plant is peeling, spark advance Pat to imagine the equipment would go. 2. Suffolk, a topical anaesthetic manufacturer, whom ASS has neer had a quality problem with, supplied ASS with he fail product. 3. Some customers whitethorn bemuse already received spoiled products and all achievement has to be ceased In clubhouse to actualize sure quality Is on point. What private road the Issues 1 . A lapse In Judgment on the 2 technicians who are supposed to do the quality checks and tests.The disgrace should bewilder been notice on the initiatory HER that came through. And definitely should have been noticed so unitaryr each orders went out. 2. perchance the growth of fear and sales. This could lead Suffolk as well as Asss quality control aggroup to maybe be overwhelmed. lacking(p) where they had made the mistake. Recommendations e wise to declare Patrick a team of 5 technicians instead of only 2. This would spread him the ability to assum e each technician a specific job. For ex.Having 1 technician inspect at the beginning of the job, another(prenominal) at the end, one specifically to focus on on the HER adhesive, etcetera To solve your recognize with Suffolk you could approach them with the fail youve 1 polish off contract with them. As far as dealing with the orders that have gone out that may malfunction, you would have to do a recall for any product thats been sold. go out back to when the order from Suffolk that you noticed the malfunction from, came in.